Please, read carefully the following terms and conditions before make your booking
VIVA TRANSFERS S.L.U. trading as vivatransfers.com and https://www.tenerife-airport-transfers.co.uk:443 acts as a (“Booking agent”) on behalf of the local transport company (“Supplier”), in the booking of people transportation services on this website.
By booking your transfer/s in our website, you confirm that you have read, understood and accept these terms and conditions. You moreover confirm that you have the legal authority necessary to accept these terms and conditions on behalf of yourself and the rest of passengers in your party. You have the responsibility to pay, notify us any amendment or cancellation of your booking and inform all passengers in your party of the reservation details.
The services displayed through our website are not an offer by us to sell any services, but instead an invitation for you to solicit these services from the Supplier. We may accept or not your solicitation on behalf of the Supplier. If we accept your offer, you will have a contract with the Supplier and you will receive your confirmation to the e-mail address you provided. If not, you will be refunded the full amount that you paid.
You have a contract with the Supplier, not with us. We only falicitate a contract between you and the Suplier. You will find the name, contact details and terms and conditions of the Supplier in your booking confirmation. As a booking agent, we do not accept responsibility for any aspect of the services provided by the Supplier. The Supplier's terms and conditions will apply to your booking.
VIVA TRANSFERS S.L.U. is responsible of all transactions in this website.
Once you provide all the details of your booking, you will be redirected to the bank's website, where you will provide your credit/debit card details in a secure website. This details will be sent to the bank's server through a safe technology.
You must be at least 18 years old to use this website.
For your transfer from the airport a driver will be waiting for you in the arrival hall with a sign showing your name. She/he will wait for you free of charge, until one hour after the arrival time (real one, not scheduled) of your flight. After this waiting time, if we do not have any notice from you, your driver will leave and no refund will be possible. Please, switch on your mobile phone (same one provided by booking your transfer/s) at your arrival and call the 24/7 number above to inform if you need more time. In this case, extra charge can apply. If your flight is delayed within the same date, it is possible that your transfer has to be rescheduled and that you have to wait for some time. If you do not find your driver in the arrival hall, please call on the 24/7 number above and we will do our best to have a vehicle for you as soon as possible. If your flight is delayed until a different date, we will not be able to reschedule your transfer or refund you. No refunds are possible for flight cancellations. If you change your flight, we will try to reschedule your transfer, but we cannot guarantee this point or a refund. If your flight arrives earlier than scheduled, your driver will also try to be in the airport earlier, but this is not always possible due to previous transfers, thank you.
For transfers not from the airport, if you fail to be at the pick-up point within 20 minutes of the time specified on your voucher we will try to contact you on the mobile telephone number you have provided. If it is not possible to speak to you due to not having provided a mobile telephone number at the time of booking, no or poor connection, no signal, activated voicemail or the call is unanswered, the service will not be provided and your Supplier is not obliged to provide you with the service and a refund will not be made.
If a requested modification to your booking results in a reduction of the price of your requested service, you will be reimbursed the difference if your modification request is received a minimum of 48 hours before your first scheduled transfer.
Any requested change to your booking must be sent to us in writing to the following email address: firstname.lastname@example.org. All modifications are subject to approval by the Supplier, confirmation of which will be sent to the email address provided at the time of booking. Modifications are allowed up to 24 hours before your first scheduled transfer.
All cancellation requests must be received, in writing, at our email address a minimum of 48 hours before the day of your first scheduled transfer. Cancellations made less than 48 hours before the day of the first transfer indicated on your booking voucher are NOT subject to return.
Cancellations meeting the terms outlined above will be refunded using the same method of payment and currency used at time of purchase.
None of the transportation services made available by us are "packages" as defined by the European Directive on Package Holidays, Package Travel and Package Tours Directive 1990, and any legislation in the country of booking which implements this European Directive into your national law. These services will never be a "viaje combinado". Please note that if you make one or more than one booking at the same time, every booking is a separate contract between you and the Supplier. When you make a payment (part or full) in our website, we take your money on behalf of the Suplier, not in our own name.
Postal address: Carrer Sant Miquel, 6, 2-2, 08389 Palafolls (Barcelona, Spain)
E-mail address: email@example.com
Telephone no: 0034 656 630 311
Websites: vivatransfers.com and https://www.tenerife-airport-transfers.co.uk:443